Terms of service

Terms of Service for Trade Work Wear

1. Ordering Goods

  1. By placing an order on our website, you are entering into a legal contract with Select Trade Brands T/A Trade Work Wear (“Trade Work Wear”) and agree to the Terms & Conditions outlined below.
  2. When you place an order, you will receive an automated email confirming receipt. This does not constitute acceptance of your order. A contract is only formed once we have reviewed and accepted your order and sent you a despatch confirmation email.
  3. During checkout, you will be given the opportunity to review and confirm all order details. Trade Work Wear cannot be held responsible for any errors submitted by the customer during this process.
  4. We reserve the right to cancel any order at our discretion before a contract has been formed. In the event of cancellation, any payments made will be refunded in full to the original payment method.
  5. Please ensure that all billing and delivery information is correct before completing your order. Once submitted, we are unable to amend or change any details.
  6. If an item is out of stock, we will contact you as soon as possible. You will have the option to wait for the item to become available, cancel the item for a refund, or select an alternative. If we do not hear back from you within 7 working days, the item will be cancelled and refunded automatically.
  7. Product descriptions and images are provided in good faith and are intended as a guide. While we make every effort to ensure accuracy, some product specifications may change due to updates from suppliers. Please note that colours and finishes may vary slightly depending on your screen settings.
  8. If a pricing or product description error is identified after your order is placed but before it is despatched, we will contact you with the correct information. You will then have the option to proceed with the updated details or cancel the order for a full refund.
  9. Trade Work Wear aims to offer competitive pricing, which may fluctuate daily. Once an order has been placed, we are unable to offer retrospective discounts or price match past or future prices.

2. Payment

  1. Payments can be made using any of the payment methods currently available on our website.
  2. Full payment must be received before your order can be processed and despatched. If payment is declined or fails, the order will be cancelled.
  3. To help prevent unauthorised use of credit or debit cards, we may carry out checks on the personal information provided during the order process. This may include validating your name, address, and other details to confirm that the payment is being made by the authorised account holder.

3. Refund Processing

  1. To return an item, please follow the steps outlined on our Returns Page or contact our customer service team.
  2. Once a refund has been processed by Trade Work Wear, it becomes the customer’s responsibility to reconcile the refund with their payment provider (e.g. PayPal, credit card company, bank, etc.). We can provide confirmation of the refund upon request, but we are not liable for how or when the refund is applied by the customer’s chosen provider. By completing a purchase with Trade Work Wear, the customer acknowledges and agrees to this term.
  3. Any issues or discrepancies relating to the refund after it has been processed should be raised directly with your payment provider. Trade Work Wear is not responsible for how refunds are managed once they have been issued on our end.
  4. Trade Work Wear will provide confirmation of the refund upon request, including the date and amount processed.
  5. Trade Work Wear will process all eligible refunds within 14 calendar days of receiving the returned goods. Please note that delays caused by payment providers are outside of our control.

4. Delivery

  1. Some postal addresses in Northern Ireland, offshore islands, or remote areas of Great Britain may not be covered by our delivery services. If we are unable to deliver to the address provided, we will contact you as soon as possible to advise on next steps.
  2. For orders delivered outside the UK mainland, you will be responsible for any applicable import duties, taxes, and handling fees. It is your responsibility to check and understand these charges before placing your order, as they must be paid by you directly to the relevant authorities or courier.
  3. Estimated delivery times are provided as a guide and are not guaranteed unless explicitly stated at checkout. Delays may occasionally occur due to circumstances beyond our control.
  4. If delivery cannot be completed after at least two attempts, or if the order is refused by the recipient, Trade Work Wear reserves the right to deduct the cost of the return courier from any refund issued.
  5. If you provide authorisation for your parcel to be left in a safe place or with a neighbour, responsibility for the goods passes to you once the courier confirms delivery. Trade Work Wear will not be liable for any loss or damage arising after this point.
  6. Claims for any damage, shortage, or loss in transit should be reported to Trade Work Wear within 72 hours of delivery. We may be unable to investigate or resolve claims made outside this period, particularly where courier deadlines apply.
  7. If a parcel is reported missing, Trade Work Wear may initiate an investigation with the courier. This process may require your cooperation, including signing a denial of receipt form. Failure to complete the required steps may delay or invalidate any refund or replacement.

5. Cancellation

  1. You have the right to cancel your order within 14 days without giving a reason. If your order has not yet been despatched, we will issue a full refund, including the standard delivery charge. If your order has already been despatched, you may still cancel within 14 days of receiving the goods. In this case, you will need to follow our returns process, and the cost of returning the goods will be your responsibility.

6. Returning Goods

  1. Returned items must be in their original, unused and saleable condition, complete with all original packaging, accessories, and documentation, unless the goods are faulty or not as described. Any handling of the goods should only be what is necessary to inspect them and confirm their suitability (e.g., trying them on briefly indoors)
  2. We recommend using a tracked delivery service for returns. Trade Work Wear is not liable for returned items until they have been safely received and signed for at the designated return address.
  3. Footwear and clothing must be returned in their original, unworn condition, free from any signs of wear or use. If items are returned showing evidence of wear beyond what is necessary to try them on (e.g. worn outdoors), we will not issue a refund. In such cases, we will contact you and offer to return the items to you at your expense.
  4. If an item is returned in a used or unsaleable condition and is not eligible for a refund, we will contact you to offer return of the item. In this case, you will need to cover the cost of re-delivery, as well as the cost of the original return label we provided.
  5. If your order included a free promotional gift as part of a qualifying purchase, the gift must also be returned in its original condition. If the promotional item is not returned, we reserve the right to deduct its retail value from your refund.

7. Warranty

  1. Products supplied by Trade Work Wear may come with a manufacturer’s warranty. If you believe an item is faulty, please contact us with your order number, a description of the issue, and any supporting images or video. We will liaise with the manufacturer on your behalf.
  2. Any resolution is subject to the manufacturer's inspection and warranty terms.
  3. Manufacturer warranties cover faults due to defective materials or workmanship. They do not cover wear and tear, misuse, accidental damage, or failure to follow care instructions.
  4. Any manufacturer warranty is separate from, and in addition to, your statutory rights under the Consumer Rights Act 2015.

8. Legal Responsibility

  1. Trade Work Wear shall not be responsible for any delays or failures beyond our control. This includes, but is not limited to, strikes, civil commotions, natural disasters, fires, epidemics, courier delays, or service interruptions caused by third-party providers such as web hosts or payment processors.
  2. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence.
  3. Trade Work Wear shall not be liable for any indirect or consequential loss. This includes (but is not limited to) any loss of business, profits, income, wages, fees, or expenses arising from the use of, or inability to use, our goods, including any faults, breakdowns, or failures in performance.

9. Social Media and Links

  1. The Buyer is solely responsible for any comments, content, or material posted on our product reviews or any social media platforms linked to Trade Work Wear. We do not accept responsibility for any content or opinions expressed by users on these platforms.
  2. Our website may contain links to external sites. Trade Work Wear accepts no responsibility for the content of any website linked from our own. These links are provided “as is,” with no warranty, express or implied, regarding the information contained within them.