How to Return an Item

At Trade Workwear, we understand that sometimes an item may not meet your expectations or fit as well as you hoped. That's why we've made our returns process simple and hassle-free, following a standard procedure that ensures you can shop with confidence. Here's everything you need to know about returning an item to us:

 

Step 1: Check Eligibility

Time Frame: Returns must be initiated within 30 days of receiving your order.

Condition: All items must be returned unworn/unused and in the same condition as when they were received in order for us to issue a refund. This includes returning items in their original packaging with all tags and labels attached (e.g., shoes must be returned with the original shoe box). Face coverings are eligible for return only if the seal has not been tampered with or broken.

Underwear cannot be returned if the hygiene seal is broken or any labels have been tampered with. This ensures the integrity and hygiene standards of our products.

For shoes and clothing, we reserve the right to refuse a return if the items are returned in a worn or used condition that goes beyond what is necessary to inspect the goods (as would be permitted in a shop). This is in line with consumer laws, which state that customers have the right to inspect goods but must take reasonable care of them while in their possession.

Exceptions: Please note that certain items, such as personalised or custom-made products, are not eligible for returns unless there is a defect.

 

Step 2: Request a Return

Return Request:

To begin your return, please sign in to your account. If you did not set up an account, don't worry. On mobile devices, tap the three lines at the top left corner, or on desktops, click the Account icon located at the top right. Enter the email address or phone number associated with your order for access to your previous purchases. From there, choose the order and specific item(s) you wish to return and select ‘Request return’.

Once you've submitted your return request, our team will review it promptly. Approval will lead to an email containing detailed instructions along with your return shipping label, readying you for the next step in the process.

Approval: Once your return request is submitted, it will be reviewed by our team. Upon approval, you will receive an email with instructions and a return shipping label.

 

Step 3: Prepare Your Return

Packaging: Securely pack the items in the original packaging or a sturdy box to ensure the items are protected during transit.

Shipping Label: Attach the provided return shipping label to the outside of the box. Ensure any old shipping labels or barcodes are covered or removed.

 

Step 4: Ship It Back

Drop Off: Take your package to the designated carrier drop-off location. Make sure to keep your drop-off receipt as proof of return.

Shipping Costs: The cost of return shipping will be deducted from your refund unless the return is due to a fault or error on our part.

 

Step 5: Receive Your Refund

Processing: Once we receive your return, our team will inspect the items. This process usually takes 5-7 working days however, we kindly request that you allow up to 14 working days before contacting us to enquire about the status of your return.

Refund: If your return is approved, a refund will be issued to your original payment method. Please allow up to 5 working days for the refund appear in your account.